Privacy Policy – Toloa Tours
Last updated: 17 February 2026
1. Who We Are
Toloa Tours (“we”, “us”, “our”) is a New Zealand-based medical travel coordination service located in Waitākere, Auckland. We help clients arrange overseas medical travel experiences to Türkiye, including introductions to clinics, travel planning support, accommodation coordination, and ongoing assistance during the travel process.
Important:
Toloa Tours is not a medical provider, hospital, clinic, or healthcare professional.
We do not diagnose conditions, provide medical advice, or perform treatments. All medical care, decisions, procedures, and outcomes are the sole responsibility of the overseas medical provider you choose.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
2. What Personal Information We Collect
We only collect information reasonably necessary to coordinate your travel and connect you with suitable providers.
Depending on your interaction with us, we may collect:
Identity & Contact Information
• Name
• Email address
• Phone number
• Address
• Emergency contact details
Health-Related Information (Provided Voluntarily)
• Surgery interests (e.g., bariatric, dental, cosmetic)
• Relevant medical history shared by you
• Medications or requirements relevant to travel safety
• Preferences or expectations for treatment
We collect this information solely to help connect you with appropriate providers and support your travel coordination.
Travel Information
• Passport details (if provided)
• Travel dates and preferences
• Accommodation and transfer needs
• Flight details (if shared with us)
Communications
• Enquiries, consultation notes, and messages
• Support requests
• Preferences and feedback
Website & Technical Data
Collected automatically when you visit our website:
• IP address
• Browser/device type
• Pages viewed
• Form submissions
• Cookies and analytics data
Payment Information
Payments may be processed through third-party payment providers.
We do not store full credit card details on our servers.
3. Why We Collect Your Information
We collect and use your information only for lawful purposes connected to our services, including:
• Assessing suitability for travel coordination
• Connecting you with appropriate overseas clinics
• Arranging travel-related logistics and support
• Communicating about your booking or enquiry
• Providing assistance during your travel journey
• Ensuring safety during overseas travel where necessary
• Improving our services
• Meeting legal obligations in New Zealand
We do not collect medical information for diagnosis or treatment purposes.
4. Source of Information
We collect information:
• Directly from you (forms, messages, consultations)
• From service providers you ask us to coordinate with
• Automatically through website technologies (cookies/analytics)
5. Sharing Your Information
We only share information necessary to perform coordination services.
Your information may be shared with:
Overseas Clinics & Hospitals
To allow them to assess your suitability and communicate directly with you.
Travel Service Providers
Airlines, accommodation providers, drivers, translators, or coordinators involved in your trip.
Service Providers
IT systems, website hosting, payment processors, or business tools operating under confidentiality obligations.
Emergency Situations
If necessary to protect your health or safety during travel.
Legal Requirements
Where required by law, court order, or to prevent serious harm.
We do not sell your personal information.
6. International Transfers
Because our services involve overseas providers, your information may be transferred to and processed in Türkiye or other countries.
We take reasonable steps to ensure overseas recipients handle your information in a way comparable to the New Zealand Privacy Act 2020.
However, privacy protections in other countries may differ from New Zealand law.
7. Cookies & Analytics
Our website uses cookies and similar technologies to:
• Understand website usage • Improve functionality
• Measure marketing performance
You can disable cookies through your browser settings, but some features may not function correctly.
8. Data Accuracy
You must notify us if your medical or travel information changes before your trip. Incorrect or outdated information may affect coordination and safety arrangements.
9. Storage & Security
We take reasonable safeguards to protect your information, including secure systems and restricted access.
However, no online system is completely secure.
10. Retention of Information
We retain information only as long as necessary:
• Enquiries: up to 24 months
• Active clients: duration of service + 7 years (legal and tax obligations)
• Health coordination details: retained only as needed for travel support and dispute resolution
Information is securely deleted when no longer required.
11. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
• Request access to your information
• Request correction of your information
• Withdraw consent for marketing communications
To exercise these rights, contacts us using the details below. If you believe your privacy has been breached, you may also contact the Office of the Privacy Commissioner (New Zealand).
12. Marketing Communications
We may send occasional updates or offers. You can unsubscribe at any time using the link provided or by contacting us.
13. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on our website with the updated date.
14. Contact Us
Toloa Tours
Waitākere, Auckland, New Zealand
Email: info@toloatours.com
Phone: 022 075 0021
By using our services, you acknowledge this Privacy Policy.